Terms & Conditions
All purchase of Alliance Française Ottawa (AF OTTAWA) Products or services requires acceptance of the following Terms and Conditions. Ontario Law applies.
PLACEMENT TEST AND PRODUCTS
A placement test (Online test and Oral Interview with one of our instructors) is mandatory for all new students and for AF OTTAWA returning students who have not participated in a course in the previous twelve (12) months. The placement tests are non-refundable and non-transferable. Purchase of the following products is final, non-refundable and non-transferable.
- Shipping and handling fees
- Learning material (i.e., textbooks, exercise books, Frello)
- PrepMyFuture online programs
REGISTRATION FEES & MEMBERSHIP
New students and returning students (who have not participated in a course in the past year): $45.00 yearly administrative fee.
Member signing up for a class: $25.00 yearly administrative fee.
Registration and administrative fees are non-refundable and are effective from the date of purchase.
METHODS OF PAYMENT
Online or over the phone: VISA Credit or debit, MASTERCARD credit or debit, AMEX (+2.4% fees will be applied), Discover.
In person: VISA Credit or debit, MASTERCARD credit or debit, direct deposit, Interac transfer, AMEX (+2.4% fees will be applied), Discover, Debit/Interac card.
Cheques payable to AFRCNC or Alliance Française de la Région de la Capitale Nationale du Canada.
A $50.00 NSF fee will be charged for non-sufficient funds cheques.
AF OTTAWA is a Canadian non-profit organization. Training fees are eligible for the tuition tax credit.
Certificates are issued once per year, at the end of February (communication of SIN number might be required and will not be retained once processed).
Bank information is not recorded and are then destroyed once payment is processed.
PRIVACY &EMAIL USAGE POLICY
AF OTTAWA will ask you to provide the information necessary to process your class or exam registration: name, telephone number, email address, province, etc. Students’ and members’ private information will never be shared with any third party.
This information will be used for communication purposes to improve the quality of our services (customer satisfaction survey, session information). You reserve the right to unsubscribe from these e-mails.
Lessons may be recorded strictly for quality control; no diffusion will be made without the participants’ approval.
GROUP CLASSES & WORKSHOPS
Students must be 16 years old minimum to enroll in an adult group class. Parents’/Legal guardians’ permission required for minors.
Individual clients/students: all fees payable upon registration: full tuition, learning material and other (if applicable).
Employer-financed training: full payment required one week after the first lesson.
Students who join the group during the session pay the full amount.
AF OTTAWA reserves the right to cancel any course or reduce the number of instructional hours of any given group course due to insufficient enrollment.
Course duration:
– 6 students enrolled or more: indicated duration of the session
– 5 students enrolled: 5/6 of duration
– 4 students enrolled: 2/3 of duration
– Less than 4 students enrolled: the course is canceled
CANCELLATION REQUEST FROM STUDENT OR EMPLOYER:
Once the course has started, registration is final. Refunds and/or credits must be requested minimum 2 business days before the first lesson via emailing info@af.ca.
Exception: medical emergency supported by documentary evidence (i.e., hospital note).
A $75.00 cancellation fee will be automatically applied to all cancellations or request to postpone to another session.
Learning material is non-refundable.
All credit notes are valid for one (1) year; they can be used as payment for any other service provided by AF OTTAWA, i.e., another class, private lessons, books, or events. Credit notes are nontransferable.
AF OTTAWA cannot be held responsible for students’ changes in work commitments or personal circumstances.
Classes may occasionally be recorded for quality assurance purposes.
CUSTOMISED COURSES (INCLUDING MCEL)
Individual clients/students (PRIV): all fees payable upon registration: full tuition, learning material and other (if applicable).
Employer-financed training (CORP): payment in full or within 30 days of reception of invoice (full amount or monthly invoices available upon request).
CONTRACT CANCELLATION:
Course hours are not transferable to a third party. MCEL course hours are neither refundable nor convertible into private class hours.
Individual clients/students (PRIV): Once the course has started, registration is final. Refunds and/or credits must be requested minimum 2 business days before the first lesson via emailing privatecourses@af.ca and info@af.ca.
Exception: medical or family emergency supported by documentary evidence (i.e., hospital note).
Cancellation penalty: sum corresponding to 10% of course amount in said contract. All credit notes are valid for one (1) year; they can be used as payment for any other service provided by AF OTTAWA, i.e., another class, private lessons, books, or events.
Employer-financed (CORP):
Cancellation penalty:
Sum corresponding to the instructional hours scheduled for 7 days following the request will be charged, notwithstanding attendance. At the end of this week’s notice, a new pack of hours will be associated with this contract, according to the revised total number of billable hours since the beginning of the contract:
AND
if the revised number of hours represents more than 50% of the hours provided for in the initial contract, the final invoice will be adjusted based on the associated pack and revalued according to the rate grid in force when the contract was initially signed.
OR
if the number of hours is less than or equal to 50% of the hours of the initial contract, 50% of the hours of the initial contract will be invoiced. The final invoice will be adjusted
based on the associated package and will be revalued according to the rate grid in force at the time of the initial contract signature.
LESSON CANCELLATION
Once agreed upon, schedule is fixed. Student(s) must notify AF OTTAWA office at least 2 business days in advance of any lesson modification or cancellation in writing at
privatecourses@af.ca and info@af.ca.
Lessons cancelled without a notice of 2 business days will be charged in full. Definition of “business days”: 8:30am to 5pm, Monday to Friday (except Ontario statutory holidays).
Private courses Essential package, MCEL and customised courses:
limitations on adjustments and course cancellations (1 cancellation per block of 20 hours according to the prementioned notice).
Private courses Premium package:
unlimited adjustments (according to the prementioned notice). The last month of the contract, if the number of billable hours is less than or equal to 50% of the hours of the initial contract, 50% of the hours of the initial contract will be invoiced, notwithstanding attendance.
Classes may occasionally be recorded for quality assurance purposes.
TESTS & CERTIFICATIONS
It is the sole responsibility of the candidate to ensure that he/she is registered for the appropriate exam. AF OTTAWA and its employees cannot be held responsible for the choices made by the candidate.
Full payment required upon registration.
Per official institutions’ requests, additional personal information may be required to register for certain tests.
By signing up candidates understand and agree to abide by any restrictions and/or special accommodations mandated by AF OTTAWA and/or government authorities (i.e. health restrictions).
A $75 fee will be charged for any request to send a DELF-DALF transcript to a person or organization other than the candidate.
All applications and supporting documentation must be received/saved before the registration deadline (see calendar). No application will be accepted if received incomplete or after the registration deadline. No exceptions will be made.
Results certificates for the TEF and TCF are personal and confidential. We cannot divulge them to anyone other than the candidate.
For the TCF, candidates may request a new correction of their written and/or oral production. These requests must be submitted within 30 days of the publication of the attestations. A fee of $65 will be charged for each request.
Any candidate arriving after the time indicated on the convocation will be refused entry to the examination room.
All requests to reissue a diploma or certificate will be charged at $20
All requests to cancel or reschedule must be received before the registration deadline.
No refund or request to reschedule will be processed if received after the registration deadline.
Exception: medical or family emergency supported by documentary evidence (i.e. hospital note).
DELOCALIZED EXAMS:
An application fee of $55 will automatically be applied to all applications for delocalized exams. Annual administrative fees of $45 will be billed before the 1st day of the exams along with the hours of supervision ($45/ hour of test to be supervised).
In the event of withdrawal by the applicant, these fees will not be reimbursed.
Exceptions can be made in cases of medical or family emergencies, provided they are supported by documentary evidence (e.g., hospital note).
CANCELLATION OR REPORT PENALTY:
$75.00 cancellation fee will be automatically applied to all cancellations or requests to reschedule received before the deadline via email at info@af.ca.
No refund or credit will be granted under any circumstances past the prementioned deadlines.
If AF OTTAWA must cancel a session of tests, an alternative exam date will be offered, or a full refund will be granted.
CULTURAL EVENTS
Tickets are neither exchangeable nor refundable. In the event of a schedule change, the Alliance Française Ottawa will do its best to inform participants of any updates or errors. However, it is the responsibility of each participant to verify the accuracy of the event details. If events are postponed or cancelled, AF OTTAWA will offer a credit note for a future event.
AF OTTAWA is not liable for any damages, accident or loss that occur before, during or after the event.
Twenty minutes before the scheduled start time of an event, entry is not guaranteed for ticket holders.
By participating in Alliance Française Ottawa events, you consent to being photographed or filmed for communications purposes. You reserve the right to explicitly refuse.
Individual Membership: $30.00 yearly fee.
Family Membership: $50.00 yearly fee (parent, spouse and their children under 18 years of age).
AF OTTAWA student becoming a member: $25.00 yearly fee.
AF OTTAWA student becoming a member (family membership): $42.00 yearly fee.
Membership fees are non-refundable.
VALIDITY
Store credit notes, discounts and promotional codes are personal, individual and non-transferable. They are valid for their own period.
Definition of “business days”: 8:30am to 5pm, Monday to Friday (except Ontario statutory holidays).
Last update on November 13, 2024